SMS/Text Messaging Privacy Policy & Terms

This policy describes how LA Home Health & Therapy Services, LLC (“we,” “us,” or “our”) uses text messaging and protects the information you share with us through our SMS program.

1. Information We Collect

When you opt in to receive text messages, we may collect:

• Your mobile phone number
• Your name, if provided
• Contact information submitted through our website (phone, email, preferred communication method)
• Message content you send to us
• Scheduling and service details needed for care coordination or customer support

This information is collected solely to support communication, care delivery, and customer service.

2. How We Use Your Information

• Send appointment reminders, scheduling updates, and care-related notifications
• Provide customer support and respond to inquiries
• Communicate about services, billing, or administrative matters
• Maintain continuity of care and timely communication

We do not sell or rent your information, and we do not use your mobile number for unrelated marketing.

3. Data Sharing

• Customer data is not shared with third parties for promotional or marketing purposes.
• Mobile opt-in data and consent are never shared with any third party for any purpose.
• Any information sharing described elsewhere in our policies excludes mobile opt-in data and consent.

We may share limited information only with service providers that operate our messaging platform or website (who must protect your data and use it only to deliver messages on our behalf), healthcare partners involved in your care with your consent or as permitted by law, and legal authorities when required by law.

4. Health Information and Text Messages

Standard text messages are not encrypted. We limit health information in text messages to what is necessary, such as appointment times. If you prefer that we not contact you by text, tell us and we will use another method.

5. Messaging Program Terms

Program description. LA Home Health & Therapy Services Care Messages include appointment reminders, scheduling updates, care coordination, and support responses. Messages are sent from (225) 269-4969.

Consent. Consent to receive text messages is not a condition of receiving services.

Opt out. Reply STOP at any time to cancel. You will receive one confirmation message, and no further messages will be sent. To rejoin, opt in again through our website or intake process.

Help. Reply HELP for assistance, or contact us at privacy@lahomehealthservices.com or (225) 269-4969.

Rates and frequency. Message and data rates may apply. Message frequency varies based on your care schedule and communication needs.

Carriers. Mobile carriers are not liable for delayed or undelivered messages. For questions about your text or data plan, contact your wireless provider.

6. Website Privacy

For more about how we handle information collected online, see our Website Privacy Policy.

7. Policy Updates

We may update this policy periodically. Changes will be posted on this page with an updated date. Continued participation in our SMS program means you accept the updated terms.

8. Contact Us

LA Home Health & Therapy Services, LLC
Attn: Privacy Officer
6170 Highway 63, Clinton, LA 70722
Phone: (225) 269-4969
Email: privacy@lahomehealthservices.com